Terms, Privacy, Complaints, Cookies

General

The Edinburgh Locksmith Group web site ("the Web Site") is owned and operated by Edinburgh (Forth) Lock & Security (EFLS), owned and operated by sole trader, Reuben Withers. Please review these Terms and Conditions carefully before using the Web Site. Your use of the Web Site indicates your agreement to comply and be bound by these Terms and Conditions.

Content Warranty

All information, services and materials on the Web Site are provided "as is" and without warranty of any kind. EFLS uses reasonable efforts to maintain accurate and up to date content on the Web Site but makes no representations as to accuracy, completeness or availability of the content of the Web Site or any content of any other web site referred to or accessed from the Web Site.

3rd Party Web site content

Inclusion of content from 3rd Party Web sites linked from the Web Site or from companies included in the EFLS service directory does not imply endorsement of the linked content or site or business by EFLS. Neither shall EFLS have any liability in connection with them including, but not limited, to infringement of copyright or other rights by any person or entity. Your access to and use of content from 3rd Party Web sites remains entirely at your own risk.

Copyright

All copyright and other intellectual property rights in the content on the Web Site reside either directly with EFLS or with entities that EFLS trade with by license. Without the prior written permission of EFLS, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on the Web Site. However, the contents of the Web Site may be downloaded, printed or copied for your personal non-commercial use. You may re-copy downloaded contents from the Web Site for others provided it is not for your profit.

In the normal course of their business, internet service providers ("ISPs") are permitted to cache the Web Site content as described in the European Commissions Regulations on Electronic Commerce (2002).

Privacy

Protecting your privacy is important to EFLS. We hope the following statement will help you understand how EFLS collects, uses and safeguards the personal information you provide to us on our site.

When you fill in a contact form you are asked to provide email and name information as a minimum. You may also optionally provide address and personal/company details. Information collected in this way will be used to contact you with your requested information or periodic marketing and/or technical information regarding product and service news from EFLS. EFLS will always make best efforts to send you information that is relevant to you, and without being over frequent. If you wish to unsubscribe at any time, you may do so by using the contact form on this website.

Your personal information will be held only by EFLS and will not be disclosed to any third party for marketing purposes.

When you visit the Web Site, anonymous information about your visit will automatically be collected. We use this information only as anonymous aggregate data to determine the number of visitors to different sections of the Web Site, to ensure the Web Site is working properly, and to help us make the Web Site more useful. We do not use it to track or record information about individuals. The Web Site uses cookies to collect this information. More information about cookies, including how to block them and/or delete them, can be found at AboutCookies.org

Complaints

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/.

Contact

Enquiries regarding these Terms and Conditions should be directed to:

Edinburgh (Forth) Lock & Security
2 Crawford Crescent
Kirkliston
Edinburgh
Scotland
EH29 9FD